Brokers can better serve their clients by making a concerted effort to understand the regulatory entitlements process in their markets. The deal was nearing the finish line, recalls Robbie Perkins, SIOR, market president of NAI Piedmont Triad in Greensboro, North Carolina. He and his partner had been negotiating a 50,000-square-foot lease for a company that was an important contractor for the area’s new Toyota battery plant.